Accomplish More.
Juggle Less.
Everything you need to transform your work.

My Pleasure: How a BELAY VA Serves Chick-fil-A

Many leaders wait until they’re completely overwhelmed to start delegating, but hiring someone before you reach that point can help you build a more successful working relationship.

In this episode of One Next Step, I talk with Chick-fil-A operator Rob Herold and his BELAY Virtual Assistant, Mindy Brewer. 

Rob and Mindy share practical insight about the process of onboarding and beginning to delegate to a VA. They also explain how their partnership frees Rob up to focus on the things he does best. 

Whether you’re currently working with a VA or you’re considering hiring one but aren’t sure if you’re ready, this episode is full of valuable information.


Here are some takeaways:


1. Delegation allows you to be fully present in your life and work.

When you’re leading an organization, no matter what the size of it is, you’re going to have to let go of the vine.

And while it’s easy to hand off most of your extra projects while holding on to some others that you don’t mind as much or may genuinely enjoy doing.

If you’re doing something that someone else could be easily doing, why are you still the one doing it?

If you surround yourself with great people, you won’t need to sacrifice your personal life or your sanity for the sake of your job.

2. Micromanaging just means you're doing double the amount of work.

To delegate effectively, you first need to find someone you trust.

When you find that person, you can hand off tasks in your personal and professional life with confidence and ease.

Your VA can be someone who makes sure you are fully present and knows what is going on in your life in order to help your days be less overwhelming.

They’re already thinking, ‘Where can I come into all these pieces to make it easier so that you can do what you do best?‘

3. We're better on purpose.

To fully live out your core values, you need to consistently evaluate yourself and your team and continue to strive for more.

Consider this: We are here. How can we get better?

Never accept the status quo. Always looking to improve. Not that we’re broken, it’s just that we can be better tomorrow than we are today — as people, organizations and relationships.


Take it a step further by reflecting on these follow-up questions from this episode:

  • Are there any areas where we're doing the same work twice? How can we delegate those tasks more efficiently?
  • What is the biggest thing that's holding you back from focusing on the things you do best?
  • Are we doing a good job at consistently communicating with remote team members? If not, let's identify one change we can make this week.
  • What is one step we can take as a team to help us keep our core values at the forefront of our minds?


Stop wasting time without a BELAY VA. Start delegating and focusing on only the hats you need to be wearing. You can get started here.

And if you can’t get enough of Rob and Mindy’s story, you can listen to the bonus content of this episode where they talk about making the most of a VA.