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My Pleasure: How a BELAY VA Serves Chick-fil-A

Many leaders wait until they’re completely overwhelmed to start delegating, but hiring someone before you reach that point can help you build a more successful working relationship.

In this episode, I talk with Chick-fil-A operator Rob Herold and his BELAY Virtual Assistant, Mindy Brewer. Rob and Mindy share practical insight about the process of onboarding and beginning to delegate to a VA. 

They also explain how their partnership frees Rob up to focus on the things he does best. Whether you’re currently working with a VA or you’re considering hiring one but aren’t sure if you’re ready, this episode is full of valuable information.


Here are some takeaways they shared:


1. Delegation allows you to be fully present in your life and work.

If you surround yourself with great people, you won’t need to sacrifice your personal life or your sanity for the sake of your job.

Delegation plays a pivotal role in enhancing one's ability to be fully present in both their personal life and professional work. 

By building a team of skilled individuals, the need to sacrifice personal time or mental well-being for the demands of a job is significantly reduced. This approach not only promotes a healthier work-life balance, but also allows for more focused and effective contributions in both domains. 

Delegation, in essence, becomes the bridge that connects professional growth with personal fulfillment, leading to a more harmonious and successful life.

2. Micromanaging just means you're doing double the amount of work.

Micromanaging, which involves closely overseeing and controlling every detail of a task, ultimately leads to inefficiency.

To counter this, effective delegation is key. The initial and crucial step in this process is finding a virtual assistant or someone you trust to handle the tasks or responsibilities you wish to delegate. 

Trust forms the foundation of successful delegation, enabling you to empower your team and ensure that they can complete tasks autonomously and competently. 

By entrusting the right people with the right tasks, you not only reduce your workload, but also foster a collaborative and efficient work environment.

3. We're better on purpose.

To fully live out your core values, you need to consistently evaluate yourself and your team and continue to strive for more.

Consistent self-evaluation and team assessment are essential. By regularly assessing performance and progress, you can identify areas where you can do better and create strategies to realize those improvements. 

This proactive approach ensures that you not only maintain your commitment to your core values but also take intentional steps to grow and achieve more in your work and personal life. It's a reminder that excellence is achieved through purposeful, ongoing effort and a commitment to progress.


In case we haven't mentioned it enough, we're, 'Big. Huge!' fans of Chick-fil-A. And we're not only talking about their chicken sandwiches and waffle fries.

We've covered how our Virtual Assistants serve 44 Chick-fil-A locations and, more recently, how businesses can follow their lead.

Additionally, learn more about Chick-fil-A's team management approach – and how you can implement it in your own organization.